Terms and conditions
Website usage
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Suntile's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term 'Suntile' or 'us' or 'we' refers to the owner of the website whose name is Liteforme Ltd (trading as Suntile), and whose registered office is The Granary, Court Farm, Church Lane, Winterbourne, South Gloucestershire, England, BS36 1SE. Our company is registered in England and Wales and the company registration number is 04566571. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- The information is provided by Suntile and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
- We expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Every effort is made to keep the website up and running smoothly. However, Suntile takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Variations
We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.
Privacy & data policy
This privacy policy sets out how Suntile uses and protects any information that you give Suntile when you use this website.
Suntile is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Suntile may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- Name and job title
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Credit card information
- Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To process your orders
- Internal record keeping
- We may use the information to improve our products and services
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to develop products and/or customise the website according to your interests
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognise you on your next visit or store your shopping cart contents. We use them only to track this information.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@suntile.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information that we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Suntile, The Granary, Court Farm, Church Lane, Winterbourne, South Gloucestershire BS36 1SE.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Patents
One or more patents apply to the products accessible via the website, including without limitation European Patent GB2408522, and US Patent 7,104,014.
Your order
When you place an order to purchase a product from Suntile via this website, we will contact you to confirm the details of your order.
Returns, Refunds and Exchanges Policy
Cancellation
You have the right to cancel your order within seven days of purchase or within seven days of receipt of the goods (whichever is the longer).
In order to cancel your order, you must notify us by email to info@suntile.co.uk, or in writing to our contact address, within this seven-day period.
If you cancel your order and the goods have already been dispatched, you must take good care of the goods and return them to us within 30 days of cancellation.
We will refund the cost of the goods returned. The return delivery costs will be bourn by us if there is a fault with the goods. If the goods are returned due to a ‘change of heart’, the return delivery costs will be bourn by the customer.
If the goods have been damaged whilst in your possession, then you will be liable for the cost of repairing that damage.
Your item must be in its original unused condition to be returned.
Mail your returned item to:
Suntile
Returns Department
The Granary
Court Farm
Winterbourne
South Gloucestershire
England
BS36 1SE
Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Merchandise that has been assembled, used, or altered will not be accepted for return or exchange.
Exchanges
We check every item before it is shipped to ensure that it is matches the quality and standards we expect of our goods. You should examine the goods upon your receipt of them. Should you find that your goods are faulty we can, at our discretion, repair or exchange them free of charge. Please email or write to us within seven days of receiving your goods.
Payment Policy
Accepted Methods of Payment
All major credit and debit cards are accepted through our online shop or via a telephone order.
Cheques made payable to Suntile are accepted, and goods will be dispatched once the cheque has cleared.
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Shipping Policy
Turnaround
All orders are shipped within 3-5 working days (Monday - Friday 8am - 5pm) of payment being accepted and cleared.
Shipping Rates
The rate charged for shipping your order within UK will be £8.50.
If you are placing an order for delivery outside of the UK, please contact us at the time you would like to place your order.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Health and Safety
You must, upon receipt of any Suntile product read carefully any safety warnings and follow clearly any guidelines on how to assemble, install and use the product. If you are in any doubt about assembling, installing or using the product, the meaning of any warnings, please contact Suntile for clarification prior to use.
We advise that you seek professional help to install your Suntile products.
Suntile will not be held responsible for any negligent use or misuse of our products. Nothing in these guidelines should be thought to supersede, or to alter, or to take precedence over the instructions.
If no instructions come with your product and you have a query about how to assemble, install or use the product you are purchasing, we request that you consult us.
Your concerns
If you have any concerns about material which appears on our site, please contact info@suntile.co.uk, or telephone 01454 777 953.
Thank you for visiting our site.
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